Effective Date: 13 September 2026
Last Updated: 13 September 2026
Welcome to Fika Pouches. These Terms of Service govern your access to and use of fikapouches.com, including the creation of an account, communications with us and purchases made through the website.
By accessing the website, creating an account or submitting an order, you confirm that you have read, understood and agreed to these Terms and the related policies published on the website. If you do not agree, please discontinue use of the website and do not place an order.
Nothing in these Terms excludes or limits any mandatory consumer right available under applicable law.
1. Website Operator
- Trading name: Fika Pouches
- Website: https://fikapouches.com/
- Address: 16 An Thuong 37 Street, Ngu Hanh Son Ward, Da Nang City, Vietnam
- Telephone: +84 903 510 930
- Customer support: Contact Fika Pouches
2. Scope of These Terms
These Terms apply to:
- Website visitors.
- Customers purchasing online or in store.
- Registered account holders.
- Individuals submitting reviews, comments or other content.
- Individuals communicating with Fika Pouches through telephone, forms, social media or messaging platforms.
Our Privacy Policy, Shipping Policy, Refund and Returns Policy and other notices published on the website are related parts of these Terms.
3. Age and Eligibility Requirements
Products sold by Fika Pouches contain nicotine and are intended only for adults who already use nicotine.
By accessing product areas or placing an order, you represent that:
- You are at least 18 years old.
- You satisfy the minimum legal age and purchasing requirements that apply where you live and receive the order.
- You are not purchasing products on behalf of a minor.
- You will not provide false information to bypass age-verification procedures.
Fika Pouches may request confirmation or reasonable evidence of age before accepting an order or releasing a delivery. We may refuse, hold or cancel an order where we reasonably believe that the purchaser or recipient does not satisfy the applicable age requirements.
4. Customer Accounts
When creating an account, you are responsible for:
- Providing accurate, complete and current information.
- Maintaining the confidentiality of your username and password.
- Not allowing a minor to use your account.
- Notifying us promptly of suspected unauthorised access.
- Activity carried out through your account, except where that activity results from an act or omission by Fika Pouches.
We may suspend or terminate an account associated with fraud, impersonation, abuse, underage use or another material violation of these Terms.
5. Product Information
Fika Pouches aims to provide accurate and current product information, including brand, flavour, nicotine content, pouch count, images, price and availability.
However:
- Manufacturers may change packaging, formulations, product names or specifications without providing advance notice to retailers.
- Colours displayed on a screen may vary slightly from the physical product.
- Product images may be illustrative.
- Vietnamese and English translations are provided for convenience; the original product packaging should be checked where information differs.
Customers must review the product name, ingredients, nicotine content, unit of measurement, warnings and instructions printed on the packaging before use.
6. Nicotine Content and Strength
Nicotine content may be expressed as milligrams per pouch, milligrams per gram or another measurement selected by the manufacturer. These measurements are not interchangeable.
Terms such as “Strong”, “Extra Strong” and “Intense”, together with colours or dot-rating systems, may be defined differently by each brand. Customers should not compare strength solely from product names or packaging design.
Fika Pouches provides product information for reference but does not determine which product is medically appropriate for an individual.
7. Prices
Prices are displayed in Vietnamese dong unless another currency is expressly shown.
Prices may change as a result of:
- Promotional campaigns.
- Changes in product supply.
- Changes to taxes, fees or operating costs.
- Data-entry or technical errors.
The price applicable to an order is the price confirmed when the order is accepted by Fika Pouches. Adding a product to a shopping cart does not reserve its price or availability.
If an obvious pricing error is identified, we will contact the customer and offer the choice of confirming the order at the correct price or cancelling it. Where payment has already been received for a cancelled order, the amount received will be refunded through an appropriate method.
8. Promotions and Discount Codes
Promotions and discount codes may:
- Apply only during a specified period.
- Apply only to eligible products or customers.
- Be unavailable in combination with another offer.
- Be subject to usage limits.
- Be withdrawn where there is evidence of misuse or fraud.
Specific terms published with a promotion will take priority in relation to that promotion.
9. Orders and Contract Formation
Submitting an order constitutes an offer by the customer to purchase the selected products. An automated email, message or confirmation page acknowledging receipt does not mean that the order has been accepted.
A purchase contract is formed when Fika Pouches:
- Confirms that the order has been accepted and is being processed;
- Notifies the customer that the order has been dispatched; or
- Completes delivery for an express local or in-store order.
All orders remain subject to product availability, age requirements, delivery availability and transaction review.
10. Order Refusal or Cancellation
Fika Pouches may reasonably refuse, limit or cancel an order where:
- A product is unavailable or insufficient stock remains.
- A price or product listing contains an error.
- Customer information cannot be verified.
- The customer or recipient does not satisfy age requirements.
- The address is outside the available delivery area.
- The transaction appears fraudulent, abusive or unauthorised.
- The quantity is unusual or suggests unlawful resale.
- The customer materially violates these Terms.
- Providing the product may violate a requirement applicable at the delivery destination.
If we cancel an order after receiving payment, the relevant amount will be refunded, subject to any deduction or obligation lawfully applicable.
11. Payment
Customers must use a lawful payment method and must be authorised to use the payment account or instrument provided.
Fika Pouches may use independent independent payment providers to process transactions. Use of a payment service may also be subject to the provider’s terms.
An order may not be processed until payment or the payment method has been confirmed, except where cash on delivery is available.
Customers must not submit fraudulent chargeback requests. If there is a problem with an order, please contact Fika Pouches so that the matter can be reviewed.
12. Shipping and Delivery
Fika Pouches primarily serves customers within Vietnam. Available delivery areas, fees and methods will be displayed or confirmed during the ordering process.
Customers are responsible for:
- Providing the correct recipient name, telephone number and address.
- Reviewing delivery information before confirming the order.
- Ensuring that an eligible adult is available to receive the parcel when required.
- Cooperating with the courier.
- Informing us promptly if delivery information must be changed.
Delivery times are estimates only and may be affected by weather, public holidays, traffic, courier operations, the destination or another event outside our reasonable control.
13. Failed Deliveries
A parcel may be returned if delivery fails because the address is incorrect, the recipient cannot be contacted, the parcel is refused or no eligible adult is available to receive it.
Where legally permitted, the customer may be responsible for reasonable redelivery or return costs where the failed delivery resulted from information or conduct attributable to the customer.
14. Inspection on Delivery
Customers should inspect the following when an order arrives:
- The external condition of the parcel.
- The number of products received.
- Product names and variations.
- Signs of crushing, tearing, leakage or previous opening.
Where a parcel appears damaged, customers should photograph or record the parcel before and during opening. This evidence may help Fika Pouches and the courier investigate the matter efficiently.
15. Title and Risk
To the extent permitted by law, risk of loss or damage passes to the customer when the product is delivered to the customer or a person designated by the customer to receive it.
Title to the products passes after Fika Pouches has received all amounts due, unless applicable law or the payment arrangement requires otherwise.
16. Returns, Exchanges and Refunds
Returns, exchanges and refunds are handled in accordance with the Refund and Returns Policy published on the website and all mandatory consumer rights.
A customer may request assistance where:
- The wrong product was delivered.
- The product does not match the confirmed order.
- The product was damaged during delivery.
- The product has a verified defect.
- Another remedy is required by applicable law.
For hygiene and product safety reasons, opened or used nicotine pouches are generally not eligible for return unless they are defective, incorrect or otherwise returnable under applicable law.
Customers should not send a product back before receiving return instructions. Where a refund is approved, it will be made through the original payment method where reasonably possible.
17. Responsible Nicotine Use
Nicotine is addictive. Products sold through this website are intended only for adults who already use nicotine.
Products are not intended for:
- Anyone under 18 years of age.
- People who do not currently use nicotine.
- Pregnant or breastfeeding women.
- Anyone advised by a healthcare professional to avoid nicotine.
- Animals or any use outside the manufacturer’s instructions.
Customers must read the warnings and instructions on the packaging, must not swallow a pouch, must not use a torn pouch, and must keep all products away from children and pets.
Stop using the product and seek appropriate medical assistance if an unexpected reaction occurs.
18. No Medical Advice or Smoking-Cessation Claim
Website content is provided for general commercial and informational purposes only. It does not constitute medical advice, replace professional diagnosis or treatment, or guarantee that a product is appropriate for an individual’s health circumstances.
Unless expressly authorised by a competent regulatory authority, products are not presented as medicines or approved smoking-cessation treatments.
19. Product Storage and Disposal
After delivery, customers are responsible for storing products in accordance with the manufacturer’s instructions, including:
- Closing the container securely.
- Avoiding excessive heat, moisture and direct sunlight.
- Not using an expired product.
- Not using a damaged container or pouch.
- Keeping products away from children and pets.
- Disposing of used pouches responsibly.
Fika Pouches is not responsible for deterioration caused after delivery by improper storage or use, except where liability cannot lawfully be excluded.
20. Acceptable Use of the Website
You may use the website only for lawful purposes. You must not:
- Attempt to gain unauthorised access to the website or another person’s account.
- Introduce malware, viruses or harmful code.
- Interfere with website operation.
- Use unauthorised automated data collection that disrupts the website.
- Provide false identity or payment information.
- Use the website to purchase products for a minor.
- Copy content to create a competing website or database.
- Use the website in connection with unlawful activity.
21. Reviews and User Content
When submitting a review, image or other content, you confirm that:
- You have the right to provide it.
- It reflects a genuine experience or honestly held opinion.
- It does not infringe another person’s rights.
- It is not unlawful, defamatory, misleading or unauthorised advertising.
- It does not promote nicotine products to minors.
You grant Fika Pouches permission to display, format and use the submitted content as reasonably necessary to operate the website, address feedback and present customer reviews, unless otherwise agreed.
We may refuse or remove content that violates these Terms, applicable law or reasonable moderation standards. Moderation will not be used to suppress a genuine review solely because it is unfavourable.
22. Intellectual Property
Content owned by or licensed to Fika Pouches, including text, website design, layout, images, graphics and software, is protected by applicable intellectual property law.
Third-party brand names, trademarks, logos and product images remain the property of their respective owners. Their appearance on the website does not necessarily mean that the trademark owner sponsors or operates Fika Pouches unless expressly stated.
Website content may not be copied, republished, distributed or commercially exploited without appropriate permission or another lawful basis.
23. Third-Party Services and Links
The website may link to or integrate services operated by payment providers, couriers, mapping services, social media platforms and messaging applications.
These services are independently operated and may have separate terms. Fika Pouches does not control every aspect of the content, security or operation of third-party services.
24. Website Availability
We aim to maintain a stable website but do not guarantee uninterrupted or error-free availability.
The website may be temporarily unavailable for maintenance, updates, security work or circumstances outside our control. Fika Pouches may change or discontinue a website feature where reasonably necessary, provided this does not remove mandatory rights relating to an accepted order.
25. Limitation of Liability
To the extent permitted by law, Fika Pouches will not be responsible for indirect or consequential loss resulting from:
- Use of the website for an unintended purpose.
- Incorrect delivery information supplied by the customer.
- Failure to protect or unauthorised sharing of account credentials.
- Use or storage of products contrary to instructions.
- Network, device or third-party service interruption.
- An event outside our reasonable control.
Where liability may lawfully be limited, the total liability of Fika Pouches relating to an order will not exceed the amount paid by the customer for that order.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including mandatory consumer rights, fraud, wilful misconduct or another liability that applicable law does not permit us to limit.
26. Force Majeure
Fika Pouches will not be responsible for delay or failure caused by an event outside our reasonable control, including natural disasters, epidemics, fire, transport disruption, widespread power failure, war, civil disorder, legal changes or failure of an infrastructure provider.
We will make reasonable efforts to notify affected customers and reduce the impact of the event.
27. Privacy and Personal Data
Personal data is collected and processed in accordance with the Fika Pouches Privacy Policy. Customers should review the Privacy Policy before creating an account or submitting an order.
28. Changes to These Terms
Fika Pouches may update these Terms to reflect changes to the website, business operations or legal requirements.
The latest version will be published on this page with a revised update date. A material change will not be applied retrospectively in a manner that reduces rights already arising from an accepted order unless required by law.
29. Suspension and Termination
We may suspend or terminate access where a user violates these Terms, creates a security risk, engages in fraud or uses the website for unlawful purposes.
Termination of an account does not remove outstanding payment obligations, liability for an earlier breach or any provision that by its nature should remain effective.
30. Governing Law and Dispute Resolution
These Terms are governed by the laws of Vietnam without removing any mandatory consumer protections available under applicable law.
If a dispute arises, the parties should first attempt to resolve it through good-faith communication. If no resolution can be reached, the dispute may be referred to a competent regulatory authority, dispute-resolution body or court in accordance with applicable law.
31. Severability
If any provision is found to be invalid or unenforceable, that provision will be adjusted or removed only to the extent necessary. The remaining provisions will continue in effect.
32. No Waiver
A failure or delay by Fika Pouches in exercising a right or remedy does not constitute a waiver of that right or remedy.
33. Assignment
Customers may not transfer their rights or obligations under these Terms without the prior consent of Fika Pouches.
Fika Pouches may transfer its rights and obligations in connection with a lawful restructuring, merger or transfer of business, provided that the transfer does not reduce the customer’s mandatory rights.
34. Language
These Terms may be provided in Vietnamese and English. Both versions are intended to communicate the same terms.
If an inconsistency arises, the Vietnamese version will prevail to the extent permitted by law. Any mandatory rights available to the customer under applicable law remain unaffected.
35. Contact Information
If you have a question concerning these Terms, please contact:
- Fika Pouches
- Address: 16 An Thuong 37 Street, Ngu Hanh Son Ward, Da Nang City, Vietnam
- Telephone: +84 903 510 930
- Website: https://fikapouches.com/
