Refund and Returns Policy
At Fika Pouches, we are committed to providing authentic products and a reliable shopping experience. This Refund & Returns Policy explains the conditions under which returns, exchanges and refunds may be requested.
Please review this policy before placing an order.
For additional information, please refer to our Terms of Service and Shipping Policy.
Eligibility for Returns
Customers may request a return or exchange if:
- The wrong product was received.
- The product arrived damaged during shipping.
- The product received does not match the order confirmation.
To help us review your request, please contact us as soon as possible after receiving your order and provide relevant information or photographs where applicable.
Non-Returnable Items
For hygiene and product safety reasons, opened or used nicotine products cannot be returned or exchanged unless required by applicable law.
Returns may also be refused if:
- The product has been opened or used.
- The product has been intentionally damaged after delivery.
- The return request does not meet the conditions outlined in this policy.
Refunds
If a refund request is approved, the refund will be processed using the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Shipping fees are generally non-refundable unless the return is the result of an error made by Fika Pouches or the shipping provider.
Exchanges
Where appropriate, Fika Pouches may offer an exchange instead of a refund.
Exchange requests are subject to product availability at the time the request is reviewed.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us promptly after delivery.
Our team will review the issue and work with you to provide an appropriate solution, which may include a replacement, exchange or refund depending on the circumstances.
Return Process
To request a return, exchange or refund:
- Contact the Fika Pouches team.
- Provide your order number and a description of the issue.
- Include photographs if the product is damaged or incorrect.
- Wait for return instructions before sending any products back.
Returns sent without prior approval may not be accepted.
Policy Updates
Fika Pouches may update this Refund & Returns Policy from time to time to reflect changes in our business operations or legal requirements.
The latest version will always be available on this page together with the Effective Date.
Contact Us
If you have any questions regarding returns, exchanges or refunds, please visit our Contact page or contact the Fika Pouches team for assistance.
